Shipping & Return Policy

Shipping

While fulfillment times can vary, we typically allow 3-5 business days for your order to print and ship (weekends and holidays not included). Depending on the size of your print, they will either be shipped out via USPS (18"x24" and below) or UPS (20"x30" sizes and above). If your order needs to go out with a specific courier, please alert us before ordering at help@headwestprints.com. After your print is shipped, delivery usually ranges from 5-8 days. All in all, most customers receive their print between 10-12 days, but we allow up to 15 days to deliver. Please note that sometimes this window can shift due to unexpected delays due to weather.

Often times a print can get lost or misplaced in transit by our couriers. If a print goes more than 10 days without a tracking or delivery update (and given that the address provided was correct) we'll send a priority replacement.

If your order is marked as delivered by UPS or USPS and you did not receive the order, you must file a claim with the courier. Often times they are able to track down the missing package. Other times we are able to provide a replacement if the courier admits fault. These are handled on a case by case basis. Unfortunately, we are not able to cover or replace items stolen after they are marked as delivered.

If the address provided was incorrect or failed to deliver at the provided address resulting in your order being returned to us, we must wait until the order is returned at which point we can update your delivery address and send the order back out. Please note that return shipments are deprioritized and may take much longer to get back to our fulfillment centers.

Return Policy

Each of our prints are made custom to your order, therefore we're unable accept returns or provide replacements for misorders, incorrect sizes, or a change of heart. If your print arrives damaged in any way from shipping, please send clear photos of the damage to help@headwestprints.com, and we'll be happy to ship you out priority replacement!

Cancellation Policy

If you'd like to change or cancel your order, please contact us immediately at help@headwestprints.com. We try to get orders out as quickly as possible, and are unable to change or cancel orders once they've gone to print. If you need to change your address, please also contact us immediately, as we are unable to change the address once the package has been shipped.

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